Your Privacy Is
appkiss's Priority

1. Personal Information We Collect

When you register, use or interact with the appkiss platform, we collect various types of information to ensure our services operate smoothly, securely and in compliance with our international licensing requirements.

The information we collect can be divided into two main categories: information you provide directly to us, and information generated automatically through your use of our platform.

Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification (you must be 21 years of age or older)
• Email address and mobile phone number
• Username and password you set
• E-wallet account information (Touch 'n Go), bank account details for deposits and withdrawals via DuitNow or FPX
• Crypto wallet information (wallet address) for USDT, BTC or ETH transactions
• Identity verification documents when required by the licensing authority

Information Generated Automatically

• IP address and location data from your device (state / region)
• Device type, operating system and web browser version
• Game activity logs including bets, winnings and session duration
• Complete financial transaction data for internal audit records
• Cookie and website tracking technology information (see Section 6)

2. How We Use Your Information

appkiss uses the personal information collected solely for purposes related to delivering our services and maintaining a safe user experience. The following are the main purposes for which your data is used:

3. Sharing Information With Third Parties

appkiss maintains strict confidentiality practices. Your personal information will not be sold, rented or traded to any third party for purposes unrelated to our services. However, there are limited situations where we need to share data with certain parties:

• Payment Processors: Required transaction information is shared with licensed payment processors (such as FPX gateways, DuitNow and crypto platforms) to complete your deposits and withdrawals.
• Game Providers: Minimum required game data is shared with our licensed game providers to ensure games function correctly and betting records are accurate.
• Licensing Bodies and Authorities: We fully comply with any lawful requests from our international licensing bodies or legal authorities with relevant jurisdiction.
• Technical Service Providers: Third parties that assist with the technical operation of our platform (such as hosting and cybersecurity services) are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

4. Data Security and Protection

We continuously invest in security infrastructure to ensure your personal and financial information is protected at all times. The security measures we implement include:

• 256-bit SSL encryption on all data transmission channels between your browser and our servers
• Password storage using irreversible cryptographic hashing methods
• Intrusion detection systems and around-the-clock security monitoring
• Internal access controls based on need — staff can only access data required for their role
• Regular security audits by independent parties to identify and address any vulnerabilities
• A clear incident response protocol in the event of any data breach

5. Your Rights as a User

As a user of the appkiss platform, you have the following rights regarding your personal information. All requests can be submitted to our support team via live chat or email:

• Right of Access — You may request a copy of the personal information we hold about you at any time.
• Right of Rectification — If any of your information is inaccurate or out of date, you have the right to request an immediate correction.
• Right of Erasure — You may request the deletion of your account and personal data, subject to record retention requirements under licensing and applicable law.
• Right to Opt Out of Marketing — You may withdraw consent to receive marketing communications at any time without affecting your account.
• Right to Data Portability — You may request a copy of your data in a machine-readable format for transfer to another platform.
• Right to Restrict Processing — In certain situations, you may request that we limit how we process your data while your request is under review.

6. Cookies and Tracking Technology

appkiss uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language, display settings and geographic location for a more personalised experience.
• Analytics Cookies: Help us understand how users interact with our platform so we can make ongoing improvements. This data is collected anonymously.
• Security Cookies: Identify suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7. Data Retention Period

appkiss retains your personal information for as long as your account is active or for as long as it is needed to provide services to you. The following are general guidelines for our data retention periods:

• Financial transaction records and betting logs are retained in accordance with our minimum international licensing requirements.
• Basic account information is retained for as long as your account is active and for a period after account closure to meet audit requirements.
• Customer support correspondence is retained to allow historical reference and to improve service quality.
• Anonymised data used for platform analytics may be retained for a longer period for service trend research purposes.

After the set retention period ends, your data will be deleted or converted to an anonymised format in a secure manner.

8. Child Protection and Age Restrictions

The appkiss platform is strictly for users aged 21 and above only. We do not accept registrations from individuals below this age and take active steps to prevent minors from accessing our platform.

• All new registrations are subject to date of birth verification during the account registration process.
• Further identity verification (KYC) is required before the first withdrawal to confirm the user's age.
• If we find information indicating that a user is under 21, the account will be suspended immediately and funds returned after an investigation.
• We encourage parents and guardians to use parental control software to prevent minors from accessing online betting platforms.

If you suspect that someone under the age of 21 has registered for or is using our platform, please contact our support team immediately via live chat.

9. Changes to This Privacy Policy

appkiss reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operating practices, licensing requirements, or applicable data protection laws.

Any significant changes will be communicated to you through the following means:

• In-platform notifications displayed when you log in to your account
• Email notifications sent to your registered email address
• Updates to the "Last Updated" date at the top of this document

Your continued use of our platform after any changes take effect will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this policy from time to time.

10. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, our privacy team is ready to assist.

You may reach us through the following channels, and we will endeavour to respond to every enquiry in a timely manner:

• Live Chat 24/7: Click the live chat icon at the bottom corner of our platform for immediate assistance in Malay or English.
• Email: [email protected]

For personal data requests (such as access, correction, or deletion), please state "Personal Data Request" as the subject of your message and include your account username to expedite the process.